COFFEE SHOPS

Exceptional Client Experience as a Standard

Brand means familiarity. Knowing what to expect no matter in which brand’s location you are in

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EXCEPTIONAL CLIENT EXPERIENCE AS A STANDARD

Brand means familiarity. Knowing what to expect no matter in which brand’s location you are in

When you are part of a highly respected brand, customers expect much more than a cup of coffee. They expect to have the same purchase experience and same level of service no matter which branch they are in. RMS helps highly respected brands like Starbucks in South East Asia making sure that clients will get their order quickly, operations will be efficient and client engagement with customers will be superb.

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93%
Customers did not get a service walk as part of the sales process

Measurement and management of tables utilization and layouts ensure that more customers can enjoy their cup of coffee. Ongoing fraud detection system prevents loss and shrinkage and focusing on conversions of priority zones such as retail wall helps driving revenue up.
Store managers are recognized for their performance in a fair, unbiased friendly way. They get real-time feedback showing them what is managed well, and where extra attention is needed.

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FOR THE FIRST TIME, REAL TIME MEASUREMENTS OF

Queuing
Service time
Time to product delivery
Table utilization
Conversions in priority areas (such as a retail wall)
Fraud detection
Layout optimization and ad hock research
Tailored measurements

TURNING ANALYTICS TO ACTION.