Being a respected brand in the leisure business, means making your operations function ‘unnoticeable'’. Creating a flow from the second the luggage is being handled. Available receptionist, welcoming concierge and ‘we were just waiting for you’ feeling in the restaurants, gym and other service based areas.
RMS helps highly respected hotels like the Hilton in making sure that guests will get remarkable service wherever they go.
Managing queuing in peak times. Ensuring that key personnel will be in place and available for guests. Alerting to take quick corrective actions when needed, and doing all that we cam to ensure that the guest will feel a calm flow while being in the small city that is called the hotel.
Measuring queuing, real-time alerting, setting and making sure that operation protocols are being met. Providing periodically summaries with patterns and videos, or in short, working hard to make things looks easy.