LUXURY GOODS

Manage and Impact In-store Service at Real-time

“Some people think luxury is the opposite of poverty. It is not. It is the opposite of vulgarity.” - Peter F. Drucker

FIND OUT HOW

REAL-TIME MANAGE AND IMPACT IN-STORE SERVICE

Some people think luxury is the opposite of poverty. It is not. It is the opposite of vulgarity.”- Coco Chanel

Helping to manage perfection, is what we had in mind when developing RMSNEXT’s solutions to the luxury goods segment.

A mixture of highly detailed measures (that we use in automotive measurements), together with high sensitivity to service metrics (that we use in the measurement of the high-end hotel’s ).

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93%
Customers did not get a service walk as part of the sales process

Once the ‘in-store story’ of each customer is being quantified to segment, the locations, products, areas, timelines, insights are served to management

Once targets and sales protocol are being uploaded to the system, the store managers get real-time feedback, accompanied with short CCTV videos, that create alignment and standardization between stores and management vision

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FOR THE FIRST TIME, REAL-TIME MEASUREMENT OF

Traffic and segmentation to gender, age group and grouping (singles, couples, families)
The in-store journey of the customer
Staff performance – Welcoming customers, time to service, sales protocol
Conversions – to priority zone, dressing rooms, and cashier
Tailored measurements

TURNING ANALYTICS TO ACTION.

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