Managing a restaurant chain, with many locations and their various characteristics, is an extremely challenging mission. Monitoring and Analyzing the traffic, behavior and patterns of thousands of clients together with the effectiveness, service level, reliability & loyalty of thousands of employees seems to be too complicated without proper tools.
The reports obtained from the basic systems as sales reports or even clients counting on the tables are giving only the minimum information required for a manager to take steps to improve the service or prevent losses in all branches.
Facing successfully challenges as providing quick service, effective staffing, matching the meals & promotions to the potential or targeted clients in specific branches is possible only the with objective real-time analysis of various changing factors.
Pushing valuable comparative insights that are collected and analyzed from all the branches into the system by procedures and focused training, will give the field management an opportunity to get ahead of their game, shining the spotlight on recurring problems and opportunities.
Deterrence of the employees by Continuous Monitoring and Instant Reports is a very effective tool while trying to improve their Effectiveness and Loyalty.